Legal Information

1. Data Controller

QALDO is published by GastronomIA Tech Sàrl, Chemin de la Charrière 9, 2056 Dombresson, Switzerland. GastronomIA Tech Sàrl is responsible for the processing of personal data carried out in connection with the use of QALDO.

2. Data Collected

QALDO may collect information provided when creating an account, company details, contact information, and data relating to customers, employees, events, services, quotes, invoices, payments and documents stored by the user.

3. Purposes of Processing

This data is used to provide and operate the QALDO service, authenticate users, manage billing, provide support, improve the platform and ensure the security of the service.

4. User Customer Data

Companies using QALDO remain responsible for the personal data they store concerning their own customers, employees, suppliers or other partners. They must have the necessary legal grounds and authorisations to process this information.

5. Hosting and Service Providers

GastronomIA Tech Sàrl may use technical service providers for hosting, email delivery, payment processing and the operation of certain QALDO features.

Payments relating to QALDO subscriptions are processed in particular by Stripe. QALDO does not directly store the complete bank card details used for payment.

6. Security

GastronomIA Tech Sàrl implements reasonable technical and organisational measures designed to protect data against unauthorised access, loss, alteration or disclosure.

7. Data Retention

Data is retained for as long as necessary to provide the service, comply with legal and contractual obligations and protect the legitimate interests of GastronomIA Tech Sàrl.

8. Rights of Data Subjects

Any person concerned may request information about the personal data processed about them and, where the legal requirements are met, request its correction, deletion or restriction of processing.

Requests may be sent to support@gastronomia.ai .

9. Changes

This policy may be amended to reflect changes to QALDO, its service providers or applicable regulations.

1. Purpose

QALDO is a software solution published by GastronomIA Tech Sàrl that enables, among other things, the management of customers, events, services, employees, quotes, invoices, payments and documents related to professional activities.

2. User Account

The user is responsible for the information provided during registration, the confidentiality of their access credentials and all activity carried out through their account.

3. Use of the Service

QALDO must be used in accordance with applicable laws and solely for lawful activities. The user remains responsible for the data, documents, business information and content stored on the platform.

4. Data and Confidentiality

Data stored in QALDO remains the property of the user or their company. GastronomIA Tech Sàrl implements reasonable technical and organisational measures to protect this information and separate the data of different companies using the service.

5. Documents and Sensitive Data

When personal or confidential documents are stored in QALDO, including contracts or documents concerning employees, the user is responsible for obtaining the necessary authorisations for their processing.

6. Availability

GastronomIA Tech Sàrl strives to ensure high service availability but does not guarantee permanent and uninterrupted availability. Maintenance operations or technical incidents may temporarily limit access to QALDO.

7. Subscriptions and Billing

Certain QALDO features require a paid subscription. The applicable prices, limits and features are those displayed in the interface at the time of subscription.

Unless otherwise stated, subscriptions automatically renew according to the selected billing cycle until cancelled.

Users may change or cancel their subscription from their QALDO account. Changes scheduled to take effect at a future date remain applicable until that date.

8. Liability

QALDO is a management support tool. The user remains responsible for verifying commercial, tax, accounting, contractual and operational data generated or stored on the platform before using it.

9. Changes to the Service

GastronomIA Tech Sàrl may modify QALDO features, its interface or its terms of use in order to improve or adapt the service.

10. Applicable Law

These terms are governed by Swiss law. Subject to mandatory legal provisions, any dispute shall fall within the jurisdiction of the competent courts at the registered office of GastronomIA Tech Sàrl.

Cancellation

A QALDO subscription may be cancelled at any time from the subscription management area.

Unless otherwise stated, cancellation takes effect at the end of the billing period already paid for. The user retains access to the features of their plan until that date.

Refunds

Amounts already billed and paid for a subscription period that has begun are generally non-refundable, except where required by law or in the event of a billing error attributable to GastronomIA Tech Sàrl.

Plan Changes

When immediately upgrading to a higher plan, the amount corresponding to the unused portion of the current subscription may be automatically credited and taken into account when calculating the new subscription. This calculation is performed by our payment provider.

Downgrades generally take effect at the next renewal date so that the user retains the benefits of the period already paid for.

Billing Issue

In the event of an incorrect charge or an issue relating to a subscription, the user may contact our support team at support@gastronomia.ai .

Each request is reviewed individually.